Senior Business Strategy Manager

Facilitate the execution and ongoing iteration of our long-term strategic priorities, working closely with senior leaders to shape initiatives and products that drive growth, efficiency, and long-term value. Facilitate effective prioritisation through analysing market trends, identifying opportunities, and managing cross-functional strategic projects from concept to implementation.

Main Duties, including but not limited to:

• Lead the development of our 3-5 year strategy, annual strategic refresh and quarterly iteration cycle in collaboration with the Corporate Planning Director
• Collaborate with cross-functional teams to consolidate capability and sector strategies to facilitate effective, aligned portfolio management and informed prioritisation
• Lead strategic projects and initiatives, from problem definition through to analysis, recommendation, and execution
• Conduct market, competitor, and internal performance analysis to inform decision-making and opportunity identification
• Track progress against strategic priorities and prepare updates for senior leadership and the Board
• Facilitate strategic workshops, working sessions, and communications across departments to drive alignment and engagement
• Use data and insight to facilitate constructive prioritisation dialogue on strategic priorities
• Define and own the overarching customer journey framework, develop the customer experience standards and metrics, drawing on support of the Sales Planning & Cx specialist
• Define strategic roadmap for customer success transformation across an omnichannel service environment, including self-service/ customer portal channels
• Act as product manager for all customer service touchpoints and applications
  

Qualifications and Experience:

• Bachelor’s Degree in Science subjects, Economics or related field
• Extensive experience in Strategy/ Strategy Execution/ transformation roles
• Significant experience in corporate or business strategy, ideally within technology, infrastructure, or data centre sectors
• Experience leading Quarterly Business Reviews and effective portfolio management
• Proven ability to build business cases, financial models, and strategic plans to support growth and transformation initiatives
• Proficient in using data and analytics to support strategic decision-making, including business case development and performance tracking
• Understanding of data centre industry trends, competitive landscape, and key value drivers (e.g. utilisation, power pricing, service tiers)
• Advanced Excel, PowerPoint, and project planning tools; experience with strategy frameworks and tools (e.g. OKRs, value chains)